Legal notice · Last reviewed August 2026Order now

Delivery & Payment

Name: Vormwerk
Address: Savannahweg 17, 3542 AW Utrecht, Netherlands, NL
Telephone: +31 30 9771393

Vormwerk operates domestic logistics across the Netherlands for high-quality deskware and workspace organization accessories. Every consignment departs from our national distribution warehouse to maintain consistent delivery schedules across all Dutch provinces.

Section 1

Delivery methods

Doorstep delivery

Direct tracked courier shipping to your address: building, flat, town, and postal code. Parcels valued over €60 may ask for a signature upon receipt.

Pickup point

Pick up your parcel from a local locker or collection partner. The box stays there for 7 days before heading back to us.

Section 2

Timeframes and costs

Service	Delivery time	Cost
PostNL Domestic Parcel Service	1-2 business days	€4.95
DHL Parcel Netherlands Pickup Point and Locker	1-3 business days	€4.45

Transit schedules count working days after handover. More distant postcodes can add 1 to 2 days.

Standard delivery is on us for orders over €60 across Netherlands, while smaller parcels ship for €4.95.
Delivery takes between 1 and 2 business days once dispatched.
Orders completed before 12:00 on any working day leave our workshop the same day.
We accept returns within 30 days of arrival, provided the piece is unused and rests in its original packaging.
Payment: cash on delivery, bank transfer.

Section 3

Order processing

Purchases submitted before 12:00 on weekdays leave our shop the very same day. Orders placed past the cut-off, on Saturday, Sunday, or bank holidays leave on the following business day. You will receive an email receipt with your order reference immediately after checkout.

Each desk accessory, whether a timber monitor stand, desk mat, or aluminum cable tray, is encased in scratch-resistant protective wrap, reinforced with impact-dampening honeycomb kraft paper, and boxed in rigid double-wall corrugated cartons.

Section 4

Tracking your parcel

An automated shipping dispatch notification with an active tracking code is sent via email as soon as the courier scans the package at the Dutch sorting facility.

Section 5

Lost or delayed parcel

Should your tracking sit still for 5 business days, drop us a line at [email protected] with your order number. We will look into it with the carrier and either dispatch another parcel or issue a full refund, entirely up to you, within 10 business days of your report.

Section 6

Damaged on arrival

Examine the exterior parcel upon delivery. If physical transit damage is evident, take clear digital photos of the outer box and the internal desk items, retain all original packing materials, and email [email protected] within 48 hours to request an immediate exchange.

Section 7

Payment methods

Cash on delivery

Hand your payment directly to the delivery driver once the parcel reaches your hands. Upfront payment is not required.

Bank transfer

Transfer the total to our business bank account; banking details appear right after checkout and in your receipt email. We dispatch your desk pieces as soon as funds clear, normally within one business day.

We welcome Cash on delivery, Bank transfer. You will never hear us ask for your payment credentials or banking passwords over email or by telephone.

Section 8

Delivery outside Netherlands

We deliver to a curated list of regions. Specific shipping rates and arrival estimates for each address appear during checkout prior to final payment. Local customs duties, if relevant, are the responsibility of the recipient.

Section 9

Questions about this policy

Drop a note to [email protected] or ring +31 30 9771393 throughout Mon-Fri 07:45-16:15. We get back to every inquiry within one business day.

Merchant: Vormwerk Deskware B.V.
Registered address: Savannahweg 17, 3542 AW Utrecht, Netherlands
Email: [email protected]
Phone: +31 30 9771393
Working hours: Mon-Fri 07:45-16:15
Registration: KVK: 32458477