Legal notice · Last reviewed August 2026Order now

Returns & Refunds

Name: Vormwerk
Address: Savannahweg 17, 3542 AW Utrecht, Netherlands, NL
Telephone: +31 30 9771393

Any desk piece ordered from Vormwerk can be sent back within 30 days of arrival, no matter the reason. Below is a plain guide to our requirements, how the return works, shipping costs, and when your funds return.

Section 1

Conditions

To remain eligible for a refund under our 30-day return policy, desk accessories must be clean, unused, completely free from scratches, dents, or desk-mounting marks, and contained in their complete original protective packaging with all hardware packets intact.

Desk accessories that have been custom engraved, adhesive cable organizers that have been attached to desks, and hygiene-sensitive fabric wrist supports with opened internal factory packaging are permanently non-returnable under Dutch consumer law exceptions.

Section 2

Returning an item to our workshop

Send a return notification to [email protected] specifying the order reference and the desk accessories being returned.
Obtain an official RMA return sheet and the designated Dutch return warehouse address from customer support.
Wrap the desk accessories inside the original box with all corner protectors and cushions to prevent transit scratches.
Receive the full refund via direct bank transfer within 3-10 business days after the warehouse verifies the returned items.

Section 3

Who pays return shipping

If a piece arrives damaged, flawed, or simply incorrect, shipping is on us: we will supply a prepaid return label or book a collection. If you simply had a change of heart, you handle the return postage; we take off nothing beyond that.

Section 4

Refund timing and method

Refunds are sent out within 3 business days of passing inspection. Cash-on-delivery payments return via wire transfer to an account you specify, while direct bank transfers return straight to the originating bank details. Most banks take 1 to 5 business days to display the balance.

Section 5

How specific cases are resolved

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Intended item dispatched while the mistake is picked up	None
Parcel lost	Replacement dispatch or complete reimbursement following a carrier investigation	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete reimbursement of the product price	Return shipping only

Section 6

Exchanges

If you prefer a different dimension, finish, or item entirely, complete the return steps and order the new piece on our site; we will issue credit for the returned piece once it reaches our bench. Whenever a swap stems from an error on our end, the replacement is delivered free of charge.

Section 7

Cancelling an order

You may cancel your purchase without fee right up until the parcel leaves our bench. Simply notify [email protected] with your order number. Once handed to the courier, our standard return procedure takes over.

Section 8

Questions about this policy

Drop a note to [email protected] or ring +31 30 9771393 throughout Mon-Fri 07:45-16:15. We get back to every inquiry within one business day.

Merchant: Vormwerk Deskware B.V.
Registered address: Savannahweg 17, 3542 AW Utrecht, Netherlands
Email: [email protected]
Phone: +31 30 9771393
Working hours: Mon-Fri 07:45-16:15
Registration: KVK: 32458477