Frequently Asked Questions
Clear notes on order processing, delivery schedules, material guarantees, and straightforward returns.
- 1
how to choose the right desk mat size
Measure your desk depth and allow at least ten centimetres between the mat edge and your monitor riser. Our medium size fits a compact keyboard and mouse, while the large version accommodates full-size keyboards with extra room for a notebook.
- 2
what is the desk riser made of
The riser deck is cut from solid European oak and finished with plant-based wax. The side legs are machined from solid 6063 aluminium with non-slip cork base pads.
- 3
how to care for the wood finish
Dust the oak with a soft dry cloth every few days. If you spill coffee or water, wipe it immediately with a damp towel and dry thoroughly without harsh chemical cleaners.
- 4
can i pay with cash on delivery
Yes, you can pay the courier in cash when your parcel is delivered to your door. We also accept direct bank transfer before dispatch.
- 5
how does delivery to an upper flat work
The courier brings your parcel directly to your apartment entrance door regardless of whether your building has a lift. Orders placed before the 12:00 cut-off on working days are prepared for dispatch on the same day.
- 6
what happens if the organiser does not fit
You can return unused products in their original packaging within 30 days of delivery. Once we inspect the returned item at our Utrecht address, we send your refund directly to your bank account.